When leveraging the ValueMax platform, users may notice a delay of up to 30 minutes before the email is received.
Why Does the Delay Happen? Our system operates on a scheduled cycle for sending emails, which runs every 30 minutes. This design ensures efficient email distribution and system stability, even during high-traffic periods. As a result, emails are queued and processed during the next available cycle.
Key Points to Remember:
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Emails from ValueMax, whether test submissions or real responses, are processed on a 30-minute schedule.
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This timing is normal and does not require manual intervention.
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Delays beyond 1 hour (2 cycles) may indicate an issue that should be reported to support.
What Should You Do If There's a Delay? If you’ve waited longer than 1 hour (two cycles) and still haven’t received the email, please:
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Check your spam or junk mail folder.
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Confirm your email address is correct in the Maus Hub and ensure that you are configured to receive prospect reports.
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Ensure the questionnaire link structure is formatted correctly on your distribution mechanism.
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Contact our support team (support@maus.com) for assistance if the issue persists.
By understanding this schedule, you can set accurate expectations for email delivery and ensure smooth operations when running tests or sharing ValueMax questionnaires with prospects.